Terms And Conditions
July 22th, 2022
These terms and conditions (“User Terms”) apply to your visit to and your use of our website for online ground transportation booking (the “Website”), the Service (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website and the Service.
The Website is in direct ownership of the company MIG Travel given at the web address:
PLEASE READ THESE USER TERMS CAREFULLY BEFORE USING OUR SERVICE THROUGH THE WEBSITE
Your contracting partner is MIG Travel (Quellenstrasse 2, 8134 Adliswil, Switzerland), a privately owned company established and registered at the Swiss Chamber of Commerce under number CH-020.1.060.800-4.
MIG Travel is a corporate brand trading as MIG Travel and as such covers all major cities in Switzerland with ground transportation service.
What services does MIG Travel provide?
MIG Travel offers information and means to obtain transportation services (the “Transportation Provider”), which may be requested through the use of a website supplied by MIG Travel. All services provided by MIG Travel to you by means of your use of the Website are hereafter referred to as the “Service”.
How is a contract concluded between MIG Travel and you?
By using the Service, you enter into a contract with MIG Travel (the “Contract”). In order to be able to use the Website or Service, you first need to agree to the terms and conditions of MIG Travel. When requesting an offer from MIG Travel or making a reservation for ground transportation, you are obligated to provide MIG Travel with your personal information and mobile telephone number.
You have to be 18 years of age or older to use the Service of MIG Travel. If you reside in a jurisdiction that restricts the use of the Service or the Website because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, you are authorized to enter into and bind the entity to, these User Terms and register for the Service.
The Website allows you to send a request for transportation service to a Transportation Provider through the MIG Travel infrastructure and call center.
Your use of the Service
You warrant that the information you provide to MIG Travel is accurate and complete. MIG Travel is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Website without providing reasons.
You may only access the Service using authorized means. It is your responsibility to check to ensure you accessed the correct MIG Travel website. MIG Travel is not liable if you do not have a compatible device or if you access the wrong website for ground transportation. MIG Travel reserves the right to terminate the Service should you be using the Service with an incompatible or unauthorized device.
By using the Websites or the Service, you further agree that:
- You will not assign or otherwise transfer your account information to any other person or legal entity;
- You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
- You will not use the Service or the Website for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
- You will not use the Service or the Website to cause nuisance, annoyance, or inconvenience;
- You will not impair the proper operation of the network;
- You will not try to harm the Service or the Website in any way whatsoever;
- You will not copy, or distribute the Website or other MIG Travel content without written permission from MIG Travel;
- You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
- You will provide us with whatever proof of identity we may reasonably request;
- You are aware that when requesting transportation services by telephone, standard charges will apply;
- You will not use the Service or the Website with an incompatible or unauthorized device;
- You will comply with all applicable laws from your home nation, the country, state, and/or city in which you are present while using the Website or Service.
- MIG Travel reserves the right to immediately terminate the Service and the use of the Website should you not comply with any of the above rules.
The use of the Website and the Service is free of charge. MIG Travel reserves the right to introduce a fee for the use of the Website and/or the Service. If MIG Travel decides to introduce such a fee, MIG Travel shall inform you accordingly and allow you to either continue or terminate the Contract.
The rates that apply for the transportation services by the Transportation Provider can be either found on the Website or will be communicated to you upon request through the contact forms on the Website. All rates may be modified or updated by MIG Travel at any time. It is your own responsibility to remain informed about the current rates for the transportation services.
You agree that you will pay for all transportation services you purchase from the Transportation Provider when registering for the Service for the transportation services (including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. All payments made are refundable in compliance with the cancellation and late fees.
In connection with your use of the Service, MIG Travel will obtain certain transaction details, which MIG Travel will use solely in accordance with its Privacy and Cookie Notice.
Please note the payment can be executed in Swiss Franc (CHF) and Euro (€).
It is possible to pay for the transportation services by invoice.
By accepting these User Terms and using the Website or Service, you agree that you shall defend, indemnify and hold MIG Travel, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Transportation Providers arranged via the Website, or (c) your use or misuse of the Website or Service.
The information, recommendations, and/or services provided to you on or through the Website, the Service is for general information purposes only and does not constitute advice. MIG Travel will reasonably keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website is free of errors, defects, malware, and viruses or that the Website is correct, up to date, and accurate.
MIG Travel shall not be liable for any damages resulting from the use of (or inability to use) the Website (but to the exclusion of death or personal injury), including damages caused by malware, viruses, or any incorrectness or incompleteness of the Information or the Website unless such damage is the result of any willful misconduct or from gross negligence on the part of MIG Travel.
MIG Travel shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, MIG Travel’s aggregate liability shall in no event exceed an amount of EUR500.00 or, where applicable, the equivalent of that amount in the currency used by you for the payment of the transportation services to the Transportation Provider.
The quality of the transportation services requested through the use of the Website or the Service is entirely the responsibility of the Transportation Provider who ultimately provides such transportation services to you.
Restrictions and Copyright Policy
For the purpose of these User Terms, the following definitions apply:
“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software, opinions, remarks, comments, artwork, links, questions, suggestions, information or other materials.
“MIG Travel Content” means Content owned or used by MIG Travel, its affiliates, or licensors and made available through the Website Service, including any Content licensed from a third party, but excluding User Content.
“User” means a person who accesses or uses the Service or the Website.
“User Content” means Content that a User posts, uploads, publishes, submits, or transmits to be made available on the Website or through the Service.
“Collective Content” means, collectively, MIG Travel Content and User Content.
Subject to your compliance with these User Terms, MIG Travel grants you a limited, non-exclusive, non-transferable license:
- to view, download, and print any MIG Travel Content solely for your personal and noncommercial purposes; and
- to view any User Content to which you are permitted access solely for your personal and noncommercial purposes.
- You have no right to sublicense the license rights granted in this section.
License Granted by User
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Service or the Website. User Content will be deemed non-confidential and non-proprietary. Accordingly, MIG Travel shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium, and throughout the world (“License Grant”).
You acknowledge that MIG Travel only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. MIG Travel shall not be continuously monitoring User Content published by you or moderating between Users, nor shall MIG Travel be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions, and other information expressed or included in the User Content do not necessarily represent those of MIG Travel.
Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy, or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.
You agree to indemnify and keep MIG Travel, its affiliates and licensors indemnified against all costs, expenses, damages, losses, and liabilities incurred or suffered by MIG Travel or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service.
MIG Travel reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which MIG Travel believes is not in accordance with these User Terms (including materials that infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to MIG Travel.
You agree to promptly notify MIG Travel in writing of any User Content which breaches these User Terms. You agree to provide MIG Travel with sufficient information to enable MIG Travel to investigate whether such User Content breaches these User Terms. MIG Travel agrees to make good faith efforts to investigate such complaints and shall take such action as MIG Travel in its sole discretion decides. However, MIG Travel does not warrant or represent that it will block or remove (in whole or in part) such user Content. Complaints are only admissible within 5 days after completion of the transport service performance.
MIG Travel respects copyright law and expects its users to do the same. It is MIG Travel’s policy to terminate in appropriate circumstances Users or other account holders who (repeatedly) infringe or are believed to be (repeatedly) infringing the rights of copyright holders.
Intellectual Property Ownership
MIG Travel alone (and its licensors, where applicable) shall own all rights, title, and interest, including all related intellectual property rights, in and to the Website and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by you or any other party relating to the Website or the Service.
These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website or the Service, or any intellectual property rights owned by MIG Travel. MIG Travel’s name, logo, and the product names associated with the Website and Service are trademarks of MIG Travel, its affiliated companies, or third parties, and no right or license is granted to use them.
During the use of the Website and the Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, and participate in promotions of third parties. These links take you off the Website and the Service and are beyond MIG Travel’s control.
Term and termination of the contract
The Contract between MIG Travel and you is concluded for an indefinite period.
You are entitled to terminate the Contract at all times. MIG Travel is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Website and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of MIG Travel, misuse the Website or the Service. MIG Travel is not obliged to give notice of the termination of the Contract in advance. After termination MIG Travel will give notice thereof in accordance with these User Terms.
Should the customer cancel the contract or should he not resign without taking the performance of our company claim, MIG Travel shall be entitled to demand reasonable compensation for arrangements and planning. This is true even if the customer is not at fault. MIG Travel is entitled to estimate sum compensation. Decisive for the cancellation is a cancellation receipt by email or telephone. Cancellations are only accepted within office hours. If the agreed service, without the written cancellation, is not claimed, the user has to pay the agreed price without deductions.
For sedan, business van/SUV vehicles: If the service is canceled up to 24 hours prior to the pickup time there is no cancellation fee. If the service is canceled within less than 24 hours of the pickup time, the cancellation fee is 100% of the agreed amount for the booked service.
For minibus and coach vehicles: If the service is canceled up to 5 days prior to the pickup time there is no cancellation fee. If the service is canceled between 5 and 3 days prior to the pickup time, the cancellation fee is 50% of the agreed amount for the booked service. If the service is canceled within less than 3 days prior to the pickup time, the cancellation fee is 100% of the agreed amount for the booked service.
For all vehicles: In case of cancellation or rebooking while the chauffeur is already on the way to the pickup location and/or there is less than an hour remaining until the start of the journey the full fare is to be charged. If the distance or number of hours is less than originally booked, the price remains unaffected. MIG Travel is not obliged to comply with any short-term change, amendment, or update of the booked service requested by you. MIG Travel shall not be responsible and cannot be held liable if, due to shortened availability and including but not limited to possible unexpected adverse weather, traffic conditions, road accidents, driver illness, road-works, strike action or as a result of action taken to comply with the direct instructions given by a police officer, the vehicle sent to pick-up venue differs in color and model from the vehicle selected by you.
Airport pickups – Our chauffeur would meet and greet you at the airport arrival terminal holding a name board sign and ready to assist with the luggage.
If unable to locate the chauffeur, please call us on +41 (0)78 780 10 01.
Non-airport pickups – Our chauffeur would meet the passenger(s) at the given pickup address.
At cruise ports, bus terminals, and other public transportation ports, the chauffeur would wait with a name board sign in the nearest designated passenger pickup area.
If unable to locate your chauffeur, please call us on +41 (0)78 780 10 01.
In order to avoid a no-show fee, you should not leave designated meeting locations without notifying the MIG Travel Customer Care Team, at +41 (0)78 780 10 01.
At airports: Price inclusive waiting time is 60 minutes after flight arrival time. Thereafter, every started hour of additional waiting time will be charged at the rate of hourly service for the assigned vehicle. For more information or specific costs, please contact MIG Travel Customer Care Team.
Other locations: Price-inclusive waiting time at other locations is 30 minutes after booked pickup time. Thereafter, every started hour of additional waiting time will be charged at the rate of hourly service for the assigned vehicle.
At FBOs (private jet terminals): Due to specific protocols at FBOs, the waiting time terms and the rates are different from the terms and rates valid for commercial airport pickups.
For more information or exact costs, please contact MIG Travel Customer Care Team.
Terms and conditions of transportation of passengers and luggage
When requesting an offer from MIG Travel or making a reservation for ground transportation, you are obligated to provide MIG Travel with precise and accurate information regarding the number of passengers and the number and size of luggage.
MIG Travel reserves the right to provide an appropriate Service and vehicle according to the customer´s description of a volume of luggage and passengers. By accepting an offer from MIG Travel, you agree to use the Service and vehicle as quoted by MIG Travel.
Should you amend the number of passengers and/or luggage without timely notice to MIG Travel and official confirmation of amended Service from MIG Travel was not provided afterward, MIG Travel shall not be responsible and cannot be held liable for the inconveniences or additional expenses you would be exposed to.
MIG Travel shall not be responsible and cannot be held liable if the number of passengers and/or luggage exceeds the number of passengers and/or luggage originally booked by you and confirmed by MIG Travel.
In case of cancellation or rebooking due to a larger amount of passengers and/or luggage, the full fare for an already booked vehicle is to be charged.
MIG Travel is not responsible for lost or damaged items left in the vehicles. MIG Travel reserves the right to charge a delivery fee for returning lost items if found.
Per your request, the additional service would be provided by MIG Travel followed by additional service costs report not later than 24 hours after the service is completed.
You agree, at MIG Travel’s request, to provide reasonable assistance and information in relation to any disputed payment transactions.
MIG Travel may also request and use necessary information from you in order to dispute the chargeback case.
Any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by MIG Travel Customer Care Team only.
Any modification, cancellation, additional stops, or service that is different than the originally booked service should not be discussed or arranged with the assigned driver.
If the customer amends the originally booked service without notifying the MIG Travel Customer Care Team first, MIG Travel shall not be responsible and cannot be held liable for the inconveniences or additional expenses you would be exposed to.
A night surcharge of 20% applies between 21.00 and 07.00.
Behavior in the vehicle
During the entirety of the transportation service, all customers must follow the regulations which apply to the relevant Road Traffic Act, especially the seat belt regulations. Any instructions given by MIG Travel must be followed.
It is the responsibility of MIG Travel to ensure a safe transportation service. It is therefore prohibited for the customers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out or shout from the vehicle.
If you wish to use any of the devices or facilities in the vehicle, a brief instruction is required from MIG Travel or the chauffeur.
The customer must pay for any damage caused to the interior or exterior of any vehicle by said customer. Any loss of earnings if the vehicle is out of service for the rest of the day will also be billed to the customer.
MIG Travel operates a non-smoking policy in all vehicles. If the customer ignores this, the customer is liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the vehicle with prior consent.
MIG Travel reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.
All vehicles are insured in full for customer or third party claims should an accident or incident occur.
The need for safety seats for children should be requested by the customer as an additional comment or in the price inquiry form by specifying the number, type of the seat, and the age of children to be transported.
In larger seating-capacity vehicles (minibuses and coaches), the safety seats are not mandatory due to safety and practical reasons.
MIG Travel practices flight tracking in real-time to ensure on-time service regardless if the flight is coming in earlier or is delayed.
The chauffeur is instantly notified about the flight arrival changes and appropriate adjustments will be made to avoid waiting charges at the airport, which could save huge on your expenses.
It is your responsibility to notify MIG Travel of any changes in the itinerary, changes in flight information, or if the flight is missed.
Regarding the connecting flights, our Customer Care Team monitors only the last, incoming flight which brings the customers to the airport where our service begins.
MIG Travel may need to change the chauffeur or vehicle at any point of booking, without affecting the quality of service or vehicle class.
The invalidity of one or more provisions
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.
Modification of the Service and User Terms
MIG Travel reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Website (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service or via email. MIG Travel may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
MIG Travel may give notice by means of a general notice on the Service or the Website, or by electronic mail to your email address on record in MIG Travel’s account information, or by written communication sent by regular mail to your address on record in MIG Travel’s account information.
You may not assign your rights under these User Terms without the prior written approval of MIG Travel.
Privacy and Cookie Notice
MIG Travel collects and processes the personal data of the visitors of the Website.
Applicable law and Dispute Resolution
These User Terms are subject to the laws of Switzerland.
Any dispute, claim, or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service (collectively, “Disputes”) will be settled exclusively by the competent court in Zurich, Switzerland, unless you notify MIG Travel within one month after MIG Travel invoking its right pursuant to this provision to commence court proceedings in Zurich, Switzerland, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by the law.
The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.